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Shipping Costs, Payment Terms and Dispatch

The following are our standard shipping rates. If we find shipping for your order to be less than what our shopping system calculated, we are going to adjust your shipping charges. If your order requires special handling we are going to contact you. Please do not hesitate to contact us, if you have any further questions.

Shipping Rates Germany:

4,00 Euro for 1 item

6,00 Euro for 2 and more items

Orders totalling 100 Euro and more ship free of charge (Germany only)

Shipping Rates European Destinations (EU):

(like Austria, France, Belgium, Netherlands, Luxembourg, Denmark, Poland, Sweden, Italy, Spain, Ireland, Finland, Estonia, Latvia, Lithuania, Malta)

6,00 Euro for 1 item

10,00 Euro for 2-4 items

13,00 Euro for 5 items and more or orders weighing more than 1000g or large / heavy items like hats and parasols / umbrellas

Shipping Rates European Destinations (non-EU):

(like Switzerland, Norway, United Kingdom)

10,00 Euro for 1 item

15,00 Euro for 2-4 items

20,00 Euro for 5 items and more or orders weighing more than 1000g or large items like hats and parasols / umbrellas

For oversized/heavy parcels to the UK DHL adds a surcharge of 4.49, which we have to pass on to our customers. We will contact you should this apply to your order. There might also be VAT charges added.

Shipping Rates Non-European Destinations / Overseas:

(like USA, Canada, New Zealand, Australia, Japan, Brasil)

10,00 Euro for 1 item

15,00 Euro for 2-4 items

35,00 Euro for 5 and more items or orders weighing more than 1000 grams or large items like hats and parasols

Delivery periods

Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 2 – 5 days, for deliveries abroad within 3 – 11 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

Terms of payment

For domestic deliveries (Germany) the following payment options are available:

–  Prepayment via transfer
–  Payment via SEPA direct debit
–  Payment via PayPal Plus (credit card, direct debit, invoice)
–  Payment by invoice
–  Stripe (credit cards and many other payment services like iDeal, etc.)

In case of deliveries to a foreign country, you have the following payment options:

–  Prepayment via bank transfer
–  Payment via SEPA direct debit
–  Payment via PayPal (credit card, direct debit, invoice)
–  Stripe (credit cards and many other payment services like iDeal, etc.)

Further details on payment

Payment by invoice is only available for authorities and public institutions, unless you use PayPal which offers payment on invoice.

The invoice amount is to be settled at the time of payment on invoice within 14 days.

If payment is to be made via an SEPA base debit note or an SEPA corporate debit note, you authorise us to collect the billing amount from the specified account by issuing a corresponding SEPA mandate. You will receive a pre-notification at least 5 days before the date of the direct debit collection. Please ensure that the account in question possesses sufficient covering funds on the due date.

Our bank account:

Volksbank Bönen
Dettmers GbR
IBAN DE06410622150038819901
BIC GENODEM1BO1

In case of questions, please contact us.